Privacy Policy

Effective Date: March 18, 2025

Welcome to Phoebe Handmade! We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, create an account, or make a purchase. 

1. Information We Collect

We collect the following types of information:

• Personal Information: 
  • When you create an account: Name, email address.
  • When you make a purchase: Name, shipping address, billing address, email address, and payment information (processed securely through our payment processor).
  • When you contact us: Any information you provide in your communications.
• Order Information: 
  • Details of the products you purchase, order history, and tracking information.
• Website Usage Information: 
  • Information about how you interact with our website, including pages visited, time spent on pages, and IP address (collected through cookies and similar technologies).

2. How We Use Your Information

We use your information for the following purposes:

• To fulfill your orders: Processing payments, shipping products, and providing order updates.
• To manage your account: Creating and maintaining your account, providing access to your order history and profile, and managing access to private pages.
• To communicate with you: Responding to your inquiries, providing customer support, and sending transactional emails (e.g., order confirmations, shipping notifications).
• To improve our website and services: Analyzing website usage data to enhance user experience and optimize our offerings.
• To comply with legal obligations: As required by law.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include: 

• Secure server infrastructure.
• Encryption of sensitive data (e.g., payment information) during transmission. 
• Regular security audits and updates.
• We utilize Godaddy's security features for our domain and site.
• We utilize secure third party payment processors.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 

• Account information is retained as long as the account is active.
• Order information is retained for record-keeping and customer service purposes.

5. Sharing Your Information

We may share your information with the following third parties:

• Payment processors: To process payments securely.
• Shipping carriers: To deliver your orders.
• Service providers: Who assist us with website hosting, data analysis, and customer support.
• Legal authorities: When required by law or to protect our rights.

6. Cookies and Similar Technologies

We use cookies and similar technologies to collect website usage information and enhance your browsing experience. You can control cookies through your browser settings.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request to correct any inaccuracies in your personal information. 
• Deletion: You can request to delete your personal information, subject to legal limitations. 
• Opt-out: You can opt-out of receiving marketing communications.
• To exercise these rights, please contact us at phoebe@phoebehandmade.com.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it. 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website after any changes constitutes your acceptance of the new Privacy Policy. 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 

phoebe@phoebehandmade.com